Last Updated: 17 September 2026
1. Introduction
Infinite Option ("we", "our", "us") is committed to protecting the privacy of our users and customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, including our website, CRM platform, and WhatsApp Business communications.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, phone number, email address, business name, and other details you provide when contacting us or submitting an enquiry.
- WhatsApp Data: When you communicate with us via WhatsApp Business, we collect your phone number, display name, and message content to manage customer relationships and respond to your queries.
- Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and timestamps.
- Business Information: Project requirements, website preferences, and other business-related details shared during consultations.
3. How We Use Your Information
We use the collected information for the following purposes:
- To respond to your enquiries and provide customer support
- To manage customer relationships through our CRM system
- To communicate with you via WhatsApp Business about your projects, quotations, and updates
- To generate invoices, quotations, and project documentation
- To improve our services and website experience
- To comply with legal obligations
4. WhatsApp Business Communications
We use the Meta WhatsApp Business API to communicate with customers. By messaging us on WhatsApp, you consent to:
- Your messages being stored in our CRM system for customer service purposes
- Receiving replies and follow-up messages related to your enquiries
- Your contact information being used to create a customer record in our system
You can opt out of WhatsApp communications at any time by sending "STOP" or by contacting us directly.
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party services (such as Meta/WhatsApp) that help us operate our business, under strict confidentiality agreements.
- Legal Requirements: When required by law, regulation, or legal process.
- Business Transfers: In connection with a merger, acquisition, or sale of business assets.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Customer communication records are retained for business relationship management purposes.
8. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Withdraw consent for WhatsApp communications
To exercise any of these rights, please contact us using the details below.
9. Cookies
Our website may use cookies to enhance your browsing experience. You can control cookie settings through your browser preferences.
10. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
